Note: Before you install this component, verify and read the information about how to plan for a successful installation.
CA EEM authenticates and authorizes users of CA products such as CA Workflow and CA Service Management. Authentication means that a user ID and password, or other information, verify that the user is a valid product user. Authorization means validating that the logged-in user can access particular functionality in the product.
Each time a user tries to log in, CA EEM must authenticate their information; when authenticated, access is either granted or denied. For example, a user must have a CA EEM user record to access the CA Workflow IDE or Worklist application. If you use CA Workflow in CA Service Desk Manager to manage your business processes, first start and run the CA EEM installation on a supported operating environment. Then, immediately install CA Workflow.
Important! If you have an existing CA EEM installation that you can use to authenticate CA products, do not install CA EEM again. Instead, install the CA products and reference your existing CA EEM installation. However, you need CA EEM r8.3 at a minimum before integrating with CA Service Desk Manager r12.5.
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