Installing › The CA EEM Installation › Install CA EEM (Windows)

Install CA EEM (Windows)

You can start and run the CA EEM installation on a supported operating environment.

Important! If you have an existing CA EEM installation that you can use to authenticate CA products, do not install CA EEM again. Instead, install the CA products and reference your existing CA EEM installation. However, you need CA EEM r8.3 at a minimum before integrating with CA Service Desk Manager r12.5.

To install CA EEM

1. (Optional) Verify that you have installed the Java Runtime Environment (JRE) 1.5 and have set the JAVA_HOME variable.

   Note: You can skip this step in CA EEM 8.4 or later, but a warning appears saying that you cannot integrate CA SiteMinder and SAML.

2. Insert the installation media into your drive.

   Important! If your computer does not have an appropriate drive for the installation media, copy the media content to the computer on which you want to install CA Service Desk Manager. Then, start the installation. For a remote installation over the network, you can share a drive or folder on the network, and then connect over the network to start the installation.

3. Click Select Language.

   The Installation Menu appears.

   Note: If the Installation Menu does not automatically appear, start the installation by double-clicking the setup.exe file, located at the root of the installation media.

4. Click the Product Installs tab.
5. Click CA Embedded Entitlements Manager.
6. Continue following the on-screen instructions to complete the CA EEM installation.

   CA EEM is installed and you can install other CA products.

More information:

CA EEM and CA Workflow Installation Planning