A transition object controls the current and next ticket status. The pr_trans table lists the status, new status, and actions that need to occur for a default transition.
|
Label |
Field |
Description |
|---|---|---|
|
id |
INTEGER |
Unique key. |
|
status |
SYMBOL |
Specifies the current ticket status. |
|
new_status |
SYMBOL |
Specifies the new ticket status |
|
must_comment |
INTEGER |
Comment required when using a transition. On new default: 0 |
|
is_default |
INTEGER |
Default transition that appears when the Status field is empty. On new default: 0 |
|
condition |
BOP_REF_STR_REF Macro |
Site condition macro to approve transition. |
|
condition error |
STRING 255 |
Error message for site condition. |
|
description |
STRING 255 |
Description of this transition. |
|
last_mod_dt |
LOCAL_TIME |
Timestamp of last update to this record. |
|
last_mod_by |
UUID REF ca_contact |
User who last updated this. |
|
del |
INTEGER nn |
Logical database delete status. |
|
tenant |
UUID REF ca_tenant |
Reference to Tenant information. |
|
Copyright © 2013 CA.
All rights reserved.
|
|