Call Request call timers. A stop watch with various thresholds that gives the help desk analyst a visual and audio indication of elapsed time.
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Field |
Data Type |
Reference |
Remarks |
|---|---|---|---|
|
beep |
INTEGER |
|
A beep indicator for then the threshold is reached: |
|
color |
STRING 12 |
|
Indicates the color of the timer at the start time. |
|
del |
INTEGER NOT_NULL |
Active_Boolean_Table::enum |
Specifies the status of the Delete flag: 0—Active 1—Inactive/marked as deleted |
|
id |
INTEGER UNIQUE NOT_NULL KEY |
|
The ID unique (to the table) Numeric ID. |
|
last_mod_by |
UUID |
ca_contact::uuid |
Specifies the UUID of the contact who last modified this record. |
|
last_mod_dt |
LOCAL_TIME |
|
Indicates the timestamp for when this record was last modified. |
|
persid |
STRING 30 |
|
Identifies the Persistent ID (SystemObjectName:id). |
|
text |
STRING 240 |
|
Identifies the threshold text to display when the timer indicates elapsed time. |
|
threshold |
DURATION NOT_NULL |
|
Identifies the threshold elapsed time. |
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Copyright © 2013 CA.
All rights reserved.
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