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Cr_Call_Timers Table

Call Request call timers. A stop watch with various thresholds that gives the help desk analyst a visual and audio indication of elapsed time.

Field

Data Type

Reference

Remarks

beep

INTEGER

 

A beep indicator for then the threshold is reached:
0—No beep
1—Beep

color

STRING 12

 

Indicates the color of the timer at the start time.

del

INTEGER

NOT_NULL

Active_Boolean_Table::enum

Specifies the status of the Delete flag:

0—Active

1—Inactive/marked as deleted

id

INTEGER

UNIQUE

NOT_NULL KEY

 

The ID unique (to the table) Numeric ID.

last_mod_by

UUID

ca_contact::uuid

Specifies the UUID of the contact who last modified this record.

last_mod_dt

LOCAL_TIME

 

Indicates the timestamp for when this record was last modified.

persid

STRING 30

 

Identifies the Persistent ID (SystemObjectName:id).

text

STRING 240

 

Identifies the threshold text to display when the timer indicates elapsed time.

threshold

DURATION NOT_NULL

 

Identifies the threshold elapsed time.