Known Issues › Known Configuration Issues › Uninstall CA SDM Manually

Uninstall CA SDM Manually

Symptom:

During uninstall, a message informs me to refer to the Release Notes for manual uninstall instructions.

Solution:

The installvariables.properties file is missing from the NX_ROOT/SDUninstall folder, however, the file is required to uninstall CA SDM. Perform the following procedures to resolve this problem.

To uninstall CA SDM manually on Windows operating environments

1. Shut down CA SDM.
2. Execute the following instructions:

   oa60_client_uninstall
   oa60_server_uninstall
   

3. Remove the file %WINDIR%\paradigm.ini.
4. Remove the CA SDM installation folder. For example, the default folder location is C:\Program Files\CA\Service Desk Manager.

Important! Verify if both the ODBC services (CA SDM ODBC Data Access and CA SDM ODBC Agent) are removed or shut down before deleting the installation directory.

1. Remove the CA\Service Desk Manager folder from % ALLUSERSPROFILE%\ Start Menu\Programs.

   The product is uninstalled.

Note: To uninstall the CA SDM Server service, run the instruction pdm_d_mgr -u.

To uninstall CA SDM manually on UNIX operating environments

1. Shut down CA SDM.
2. Remove the symbolic link /opt/CAisd.
3. Remove the CA SDM installation folder. For example, the default folder location is /opt/CA/ServiceDeskManager.

   The product is uninstalled.