CA CMDB Visualizer Fails to Start on Secondary Server

Valid on all operating systems

Symptom:

When CA CMDB Visualizer is configured on a secondary server, the following error message appears on the Visualizer login screen:

Loading application configuration data. Application is not ready to use. Please contact your Administrator.

Solution:

Stop and then restart CA CMDB Visualizer tomcat on the secondary server as follows:

Run the following commands at the command prompt:
- pdm_tomcat_nxd -d STOP -t VIZ
- pdm_tomcat_nxd -d START -t VIZ
Log on to Visualizer.
The Visualizer application opens.