Known Issues › Known Client Issues › Unable to View the HKEY_LOCAL_MACHINE\SOFTWARE Sub Registry Keys

Unable to View the HKEY_LOCAL_MACHINE\SOFTWARE Sub Registry Keys

Valid on Windows 64-bit computers

Symptom:

When the end user uses a 64-bit client computer, the registry key behaves as the following cases:

• During an assistance session, a user creates, modifies, or deletes registry keys under HKEY_LOCAL_MACHINE\SOFTWARE on the end-user computer from the Support Automation Analyst Interface. These keys display under the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node on the end-user computer.
• A user creates, modifies, or deletes registry keys under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node on the end-user computer and starts the assistance session. The keys display under the HKEY_LOCAL_MACHINE\SOFTWARE in the analyst session.
• A user creates, modifies, or deletes registry keys under HKEY_LOCAL_MACHINE\SOFTWARE on the end-user computer and starts the assistance session. The keys do not display under the HKEY_LOCAL_MACHINE\SOFTWARE in the Analyst assistance session.

Note: The HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node key is transparently presented to 32-bit applications by WoW64 as HKEY_LOCAL_MACHINE\SOFTWARE. For more information, see the MSDN article titled Registry Keys Affected by WOW64.