Previous Topic: Unable to View the HKEY_LOCAL_MACHINE\SOFTWARE Sub Registry KeysNext Topic: Submenu Does Not Disappear from the Page in iOS

Known Issues › Known Client Issues › Error Message Appears When Launching the Support Automation Analyst or End-User Clients

Error Message Appears When Launching the Support Automation Analyst or End-User Clients

Valid on Internet Explorer 8, 9, and 10

Symptom:

For the Support Automation end-user client, if your CA SDM site is in an Internet zone (or any other zone) with a security level higher than Medium-Low, Internet Explorer blocks pop-up windows and the end user is not able to launch the Support Automation client.

For the Support Automation analyst client, if your CA SDM site is in an Internet zone (or any other zone) with a security level higher than Medium-Low, Internet Explorer blocks downloads and launches from IFRAME, and the analyst is unable to launch Live Assistance.

Solution:

For the Support Automation end-user client, move the CA SDM site to the Trusted Sites Zone and set the security level to Medium-Low, or allow pop-up windows from the CA SDM site.

For the Support Automation analyst client, move the CA SDM site to the Trusted Sites Zone and set the security level to Medium-Low. You can also set a Custom security level by setting the Enable for Downloads and Automatic prompting for file downloads options.