CA SDM provides a number of features that let you narrow the focus of information so you can concentrate on requests, change orders, and issues that apply to your immediate situation. One of these functions stores queries that you can use to see relevant information on the scoreboard of the administrative or web interface. Another lets you customize the messages that notify key personnel of ticket activities.
Stored queries can provide a focus on tickets related to the logged‑in user and customize the counter fields in the scoreboard area of the administrative and web interfaces. You can customize activity notification messages to include attributes from the activity log object and information on specific tickets.
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