Service Level Agreement (SLA) Family

The Service Level Agreement family includes the following classes that identify agreements between a service provider and consumer:

Family	Class	Extension Table / Logical Name	Extension Table / Physical Name
Service Level Agreement	Operational Level Agreement	slax	ci_sla
Service Level Agreement	Other Service Level Agreement	slax	ci_sla
Service Level Agreement	Service Level Agreement	slax	ci_sla
Service Level Agreement	Underpinning Contract	slax	ci_sla