Service Family

Important: The Service family has been deprecated in CA CMDB Release 12.9. Use the Enterprise Service family instead.

The Service family comprises:

Service

Identifies an entity that delivers or performs a consistent set of tasks to a consumer. Services can be high-level business services or lower level IT technical services. Support, email, accounting are often delivered as services.

Family	Class	Extension Table / Logical Name	Extension Table / Physical Name	Description
Service	Component	serx	ci_service	CA NSM Business Process View (BPV) Component
Service	Document	serx	ci_service	CA NSM BPV Document
Service	Person	serx	ci_service	CA NSM BPV Person
Service	Practice	serx	ci_service	CA NSM BPV Practice
Service	Process	serx	ci_service	CA NSM BPV Process
Service	Role	serx	ci_service	CA NSM BPV Role
Service	Service	serx	ci_service	CA NSM BPV Service