Impact codes measure the significance of a ticket on the functioning of the system. For example, if a change order could affect the functioning of the entire system, it would be assigned a high impact. Impact codes are referenced in requests and change orders only; therefore, they apply only to internal and combined service desk models.
Note: Impact and urgency codes are similar, but they have distinct purposes.
|
Copyright © 2013 CA.
All rights reserved.
|
|