Configuring › How to Implement Multi-Tenancy › How to Implement Multi-Tenancy › Create Tenants

Create Tenants

You use the product to create additional tenants. You can create as many tenants as required to manage multiple separate enterprises that provide support to clients.

Follow these steps:

1. Log in to the Administrator interface as a member of the service provider. An easy way to do this login is to log in as the privileged user (for example, ServiceDesk). This user automatically belongs to the service provider tenant.
2. Select Security and Role Management, Tenants on the Administration tab.

   The Tenant List page appears.

   Note: The Security and Role Management, Tenants option is available only when multi-tenancy is installed and in either setup or on mode.

3. Click Create New.

   The Create New Tenant page appears.

4. Complete the fields as follows:

   Name

   Displays the tenant name.

   Service Provider

   Identifies whether a tenant is the service provider. The first created tenant is always the service provider, afterward, this check box is read-only.

   Tenant Number

   (Information Only) Displays the tenant number. CA SDM does not use this option.

   Record Status

   Sets the tenant to Active or Inactive.

   Parent Tenant

   Specifies another tenant above this tenant, making this tenant a subtenant in a tenant hierarchy.

   Subtenants Allowed

   Allows this tenant to have subtenants. The tenant cannot modify the setting.

   Tenant Depth

   (Information Only) Indicates the tenant depth of this tenant.

   Supertenant Group

   (Information Only) Identifies the system-maintained tenant group that contains this tenant and all tenants above it in the tenant hierarchy.

   Subtenant Group

   (Information Only) Identifies the system-maintained tenant group that contains this tenant and all tenants below it in the tenant hierarchy.

   Foreign Key Group

   (Information Only) Identifies the system-maintained tenant group that contains tenants that can be referenced from an SREL in data that belongs to this tenant. The foreign key group is the same as the supertenant group.

   Related Tenant Group

   (Information Only) Identifies the system-maintained tenant group consisting of both the supertenant and subtenant groups for this tenant.

   Terms of Usage

   Specifies the Terms of Usage statement for the tenant.

   Logo

   Specifies the URL for the tenant logo file, which can be any web image type.

   Location

   Displays the Location lookup page, which lets you specify a location.

   Contact

   Displays the Contact lookup page, which lets you specify a contact.

   Note: If no contact is associated with the respective tenant, the Email Address and Pager Email Address fields are inactive.

5. Click Save.

   The product creates the tenant.

6. Close the window.
7. Right-click the Tenant list and click Refresh.

   The Tenant List is updated and displays the created tenant.

8. (Optional) Repeat Steps 3 through 6 for each tenant you want to create.