Configuring › How to Implement Multi-Tenancy › How to Implement Multi-Tenancy › Create the Service Provider Tenant

Create the Service Provider Tenant

You use the product to create the service provider tenant. When you create the first tenant, the following occurs:

1. The first tenant always becomes the service provider.

   Important! You cannot change this designation—on the Create Tenant page, the Service Provider check box and Record Status field are read-only.

2. The product associates the privileged user (typically ServiceDesk on Windows, or srvcdesk on Linux/UNIX) to the service provider tenant. The product sets all system contacts (such as System_AHD_Generated) to belong to the new service provider tenant.

   Note: Windows provides an Administrator system user. The privileged user must assign a tenant to the Administrator user manually.

Follow these steps:

1. Select Security and Role Management, Tenants on the Administration tab.

   The Tenant List page appears.

   Note: The Security and Role Management, Tenants option is available only when multi-tenancy is installed and in either setup or on mode.

2. Click Create New.

   The Create New Tenant page appears.

3. Complete the following fields:

   Name

   Displays the tenant name.

   Service Provider

   Identifies that this tenant is the service provider.

   Tenant Number

   (Information Only) Displays the tenant number. CA SDM does not use this option.

   Record Status

   Sets the tenant to Active or Inactive.

   Parent Tenant

   Specifies another tenant above this tenant, making this tenant a subtenant in a tenant hierarchy.

   Subtenants Allowed

   Allows this tenant to have subtenants. The tenant cannot modify the setting.

   Tenant Depth

   (Information Only) Indicates the tenant depth of this tenant.

   Supertenant Group

   (Information Only) Identifies the system-maintained tenant group that contains this tenant and all tenants above it in the tenant hierarchy.

   Subtenant Group

   (Information Only) Identifies the system-maintained tenant group that contains this tenant and all tenants below it in the tenant hierarchy.

   Foreign Key Group

   (Information Only) Identifies the system-maintained tenant group that contains tenants that can be referenced from an SREL in data that belongs to this tenant. The foreign key group is the same as the supertenant group.

   Related Tenant Group

   (Information Only) Identifies the system-maintained tenant group consisting of both the supertenant and subtenant groups for this tenant.

   Terms of Usage

   Specifies the Terms of Usage statement for the tenant.

   Logo

   Specifies the URL for the tenant logo file, which can be any web image type.

   Location

   Displays the Location lookup page, which lets you specify a location.

   Contact

   Displays the Contact lookup page, which lets you specify a contact.

   Note: If no contact is associated with the respective tenant, the Email Address and Pager Email Address fields are inactive.

4. Click Save.

   The product creates the service provider tenant.

5. Close the window.
6. Right-click the Tenant list and click Refresh.

   The Tenant List is updated and displays the service provider tenant.

7. Log out of CA SDM.