Upgrading › Finalize the Upgrade

Finalize the Upgrade

Finalizing the upgrade is the last required task when you upgrade CA Service Catalog.

Follow these steps:

1. If you upgraded to CA EEM Release 12 in a clustered setup, you updated the MaxKeepAliveRequests property in the Apache proxy.conf file to meet the CA EEM installation requirements. In that case, reset the MaxKeepAliveRequests property to its original value.
2. Reset the JMS port number, if necessary.
3. Log in to the root business unit of CA Service Catalog as a Service Delivery administrator.
4. If you are performing a migration model upgrade from CA Service Catalog 12.5, perform this step. Otherwise, skip this step.
   1. Click Catalog, Configuration, System Configuration.

      The System Configuration options appear.

   2. Set the value of the Use Service Provider Catalog Only option to Yes or No. You decided the value when you prepared for the upgrade.

      Note: The value that you set applies to the entire Catalog system, in other words, to all business units.

5. Verify that you and other users can log in to CA Service Catalog on the new computers. Verify that the CA Service Catalog components are working properly.
6. (For CA Workflow only) Perform all applicable tasks:
   • Verify that you complete all applicable parts of the process to use or continue using CA Workflow.
   • If you are performing Option 3 of that process, update the database and re-install CA Workflow.
   • If you have installed or upgraded CA Workflow as part of the upgrade process, configure CA Workflow.

     Note: For instructions to configure CA Workflow, see the Integration Guide.

7. If you integrated CA Service Catalog with CA Service Desk Manager in the previous release, update the host computer names. Also reconfigure the other connection details between the two products.

   Note: For instructions, see the Integration Guide.

8. If you enabled the following features in the previous release, to continue using them, enable them for this release:
   • Secure Socket Layer (SSL)
   • Windows NTLM authentication

   Note: These options are disabled by default, for both new installations and upgrades. If applicable, enable one or both again. Also, verify that your configuration specifications were retained and reset them, if necessary. For instructions, see the Implementation Guide.

9. Set up shared and customized files. This step can include re-applying customizations from the previous release and setting up the filestore, if applicable.
10. (Migration Model Upgrades Only) Uninstall the previous versions of CA Service Catalog products and components from the "old" CA Service Catalog computers. If you installed a new version of CA EEM, uninstall the old version of CA EEM from the old CA Service Catalog computers.

You have finalized the upgrade.