CA Service Catalog and Accounting Component inherit CA MDB case-sensitivity characteristics. If SQL Server is the DBMS for CA MDB, then searches in CA Service Catalog and Accounting Component are case insensitive by default. Therefore, by default, you see case-sensitive search results for a field only if the field is defined explicitly as case sensitive.
Similarly, if Oracle is the DBMS for CA MDB, then searches in CA Service Catalog and Accounting Component use the Oracle DBMS characteristics. In that case, you expect case-sensitive searches.
For example, suppose you search for an account by clicking Home, Search, Account. With SQL Server, you expect case-insensitive search results. In contrast, with Oracle, you expect case-sensitive search results.
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