Troubleshooting › Cannot Connect to a Trusted Computer

Cannot Connect to a Trusted Computer

Symptom:

I have configured CA Service Catalog and an integrating product, such as CA Service Desk Manager, to use Secure Socket Layer (SSL) to connect to each other using a trusted relationship. However, when I test the connection, it fails, and I receive error messages that no trusted relationship exists.

Solution:

• Verify that you have configured CA Service Catalog to use SSL.
• Verify especially that you have added self-signed certificates to the keystore, if applicable

  When you use self-signed certificates for any computer that connects directly to CA Service Catalog or that CA Service Catalog connects to, add these certificates to the keystore. For example, suppose you are using clustering with load balancing for CA Service Catalog. In that case, if you are using a self-signed certificate for the load balancing computer, add them the keystore.

  Moreover, verify the computer to be trusted, that is, the computer that has direct connection with CA Service Catalog. For example, suppose you integrate CA Service Catalog with CA Service Desk Manager through a load balancing computer. In that case, CA Service Catalog connects directly to the load balancer (not CA Service Desk Manager). Therefore, the computer to be trusted is the load balancer (not the CA Service Desk Manager computer).