Using CA Service Catalog for Catalog Users › View Open Requests

View Open Requests

The Requests Lookup section of the Requests window displays the number of open requests either requested for you or requested by you. An open request is one whose status is not Completed or Cancelled. To view the list of Open Requests, click the Open Requests link. The Open Requests window appears. The functionality available through the Open Requests window is also available on other windows and is described in other sections of this chapter.

Administrators can configure the display of columns on the Open Requests page to display some or all of the following columns:

• ID - Request ID assigned by the system.
• Name - Request name chosen by you.
• Requested By - The user who created this request.
• Requested For - The user or account for which this request was created.
• Priority - The priority set for the request.
• Date Created - Date and time the cart or request was originally started.
• Date Modified - Date and time the request was last modified.
• Status - Current status of the request.

Using the Open Requests list you can:

• View a request's status history by clicking the Status column value
• View the details of a request
• Edit the request
• Send an email about the request

The following functionality is available if your role permits:

• Delete or cancel a request
• Ignore, retry, or override an alert