Table of Discrete Settings and Meanings

Using CA Service Catalog for Administrators › Discrete Request Life Cycle › Table of Discrete Settings and Meanings

Table of Discrete Settings and Meanings

The following table shows whether the request manager acts on a service, service option, or either one, based on the settings for Allow Discrete Handling of Service Options After (ADHSOA).

The table applies to all settings of Allow Discrete Request Life Cycle After.

Request Manager Action	ADHSOA= Submitted	ADHSOA= Pending Fulfillment	ADHSOA= Completed
Approve or Reject	service option	service	service
Hold or Resume	either	either	either
Transfer or Delegate	service option	A-service B-service option	service
Override	service option	A-service B-service option	service
Take or Return	service option	A-service B-service option	service
Push-Through	service option	A-service B-service option	service
Cancel	service	service	service
Fulfillment Cancelled	service option	service option	service
Fulfill	service option	service option	service
CA Service Desk Manager Change Order	service option	service option	service

A-service, from Submitted status through Approval Done status.
B-service option, from Pending Fulfillment status through Fulfilled status.

Note: For details about CA Service Desk Manager change orders, see the Integration Guide.