Using CA Service Catalog for Administrators › Discrete Request Life Cycle › Common Settings

Common Settings

These following points apply to all combinations of the Allow Discrete Handling of Service Options After and Allow Discrete Request Life Cycle After:

• If the Allow Discrete Handling for Reject configuration parameter setting is No and you reject any service or service option, the entire request is rejected, and the request life cycle stops immediately. This option thus provides backward compatibility, so that the request life cycle functions that same as it did in past releases of the product before this parameter was implemented. After the rejection, the following status changes occur:
  • The status for the entire request changes to Not Submitted – Rejected.
  • Previously approved service options change to Not Submitted – Approved status.
  • All other service options move to Not Submitted – Rejected status.

  The requestor can optionally modify and resubmit the request.

  However, if this setting is Yes and you reject any service or service option, the remaining services or service options continue their request life cycle according to settings for the Allow Discrete Handling of Service Options After and Allow Discrete Request Life Cycle After parameters, as specified in these tables.

• If the request manager rejects one or more services or services options in a request that includes other services and service options, the setting of the Allow Discreet Handling for Reject configuration parameter determines effect of the rejection on the other service options and services in the request, regardless of whether the other services and service options were previously approved.
• The Perform Action icon or button appears on the GUI in all cases, except when Allow Discrete Handling of Service Options After is set to Pending Fulfillment and Allow Discrete Request Life Cycle After is set to Completed. When you use these settings, the Perform Action icon or button never appears on the GUI.

  When you click the Perform Action, a new page opens, enabling you to perform all applicable actions for each service or service option in the request, such as approve, reject, fulfill, transfer, delegate, take, return, and so forth.