Creating and Updating Services › Service Options and Service Option Elements

Service Options and Service Option Elements

Service options are the building blocks of a service option group. A service option group must contain at least one service option. Similarly, each service option contains one or more service option elements. Each service option element adds something to the service. Examples include an item that the user can request or a function to complete the request lifecycle. Examples include these elements:

• A form element provides a form that the user completes to customize the request and to ensure proper fulfillment.
• A rate element provides billing specifications for a service option.
• A reservation element helps provide required data in a service for reserving physical or virtual computers.

Service option elements can have the following characteristics:

Static

Provides fixed information about the service option.

Actionable

Specifies that a request, service, or service option follows a specific approval process, fulfillment process, or both.

Financial

Specifies fixed, tiered, or usage-based rates. You can optionally link these rates to budget and planning functions.

You create, edit, and delete service options as part of managing service option groups.

When you create or edit a service option, you complete the fields on the following tabs:

• Service Option Details
• Policies & Actions

After you finish creating a service option, click the Preview tab to see how it appears to users in the catalog. If necessary, update the service option after you preview it to achieve the results you want.