Creating and Updating Services › Service Option Groups › Manage Service Option Groups

Manage Service Option Groups

A service option group consists of hardware, software, or other resources that you can include in a service. Each service that users request from the catalog contains one or more service option groups. You can use the same service option group in multiple services. You can manage service option groups to meet your needs. Manage here means create, define, copy, edit, delete, cancel, and so forth.

Follow these steps:

1. Click Catalog, Service Offerings.

   The Services tree appears and displays the folders containing services, organized hierarchically according to categories.

2. Click the Option Groups tab.

   The Option Groups tree appears and lists alphabetically all service option groups for the business unit. The tree is a simple list with no nested entries.

3. Do one of the following actions in the selected folder:
   • View the details of a service option group by clicking its name in the tree. You can optionally edit the details while viewing them.
   • Edit a service option group by selecting it and updating its fields. Go to the next step.
   • Create a service option group by clicking the + sign below the Option groups tab and name it. The details page for the new service option group appears. Go to the next step.
   • Copy a service option group with or without inheritance, as follows:

     Select the service option group in the tree and click Copy.

     At the prompted, specify a unique name for the new service option group.

     Click the Paste icon or the Paste as Inherited icon.

     The service option group is pasted to the tree. The inherited options appear in green.

   • Delete a service option group by selecting it and clicking the Delete icon. Before you confirm the deletion, review the effects of deleting a service option group.

     Important! Deletion is permanent. Deleted service option groups cannot be recovered.

     Perform one of the following actions if the service option group that you want to delete contains inherited service option groups. Otherwise, skip to the next step.

     • Delete the child, inherited service option group.
     • Break the inheritance by editing the child, inherited service option group.

     Note: You cannot delete a folder or service that contains inherited service option groups.

4. Complete the fields on the Details Tab for the service option group.

   Note: This step and the remaining steps apply only if you are adding or updating a service option group.

   Your specifications are recorded. You have added the new service option group.

5. Define the service option group by clicking the Definition tab and doing any of the following actions:
   • Click the Add Option button to create service options and add them to the group.
   • Click the Edit icon to edit a service option in the group.
   • Click the Delete icon to delete a service option from the group.
   • Click the appropriate icon to copy a service option in the group, with or without inheritance.

   After you define the service option group, administrators can add it to services that users can request from the catalog.

You have managed service option groups.