Managing Users and Roles › Users › How to Manage Users › Requirements and Considerations When You Edit Users

Requirements and Considerations When You Edit Users

Follow these requirements and considerations when editing users:

• If a user ID exists in CA Service Catalog, verify that the user ID also exists in CA EEM. If not, create the user ID in CA EEM.
• If CA EEM uses an external directory such as Microsoft Active Directory, then its administrator must edit the user in the external directory. For instructions, see the documentation for the external directory.
• Running the synchronization utility synchronizes all user data, such as first name, last name, user name, password, from the external directory to the MDB. Running the utility also activates and deactivates users, when applicable.
• If CA EEM uses its own repository, when the User ID field for a CA Service Catalog user is newly populated (from being previously empty), the following occurs: A new CA EEM Global user is automatically created in the USM/users folder. If you update the User ID field, then the corresponding CA EEM user ID value is also updated with the same change.

  The Modify EEM User action on the User Change event rule governs this process. The rule action creates the CA EEM User ID with an initial password set to be the same as the user ID. Therefore, users must change their passwords when they log in for the first time. If the old user exists in CA EEM but its user ID has changed, the user ID in CA EEM is updated. You can optionally do one of the following:

  • Prevent the CA EEM user from being updated automatically by disabling the associated rule or action.
  • Set the format of automatically updated passwords in CA EEM.