After you have submitted your cart, you have launched your new request into its life cycle. Each requested service option in the request has a status that reflects its current step in the life cycle of the request. The overall request also has a milestone status that reflects the aggregate values of the statuses of the requested service options. The milestone statuses are:
Each status range contains various detailed status values. The status values are customizable by your catalog administrator so the values given as examples may not match what you view in your system. During the approval and fulfillment phases for your request, you might receive emails informing you of the progress of your request through its life cycle. The business process for approval and fulfillment, the status values used and whether you receive emails depends on your service provider's approval and fulfillment business processes.
As an example, suppose that you request a Desktop service which includes a Standard Desktop service option and Microsoft Visio service option. Your request includes one service which contains two service options. If your service provider requires manager approval, the first step is for your manager to approve or reject your request for the Desktop service (approval is at the service level). After approval phase is complete and the two service options (Standard Desktop and Microsoft Visio) begin the fulfillment phase. If the fulfillment process for these two service options includes checking available inventory, an asset manager might be notified to check inventory.
Assuming both the Standard Desktop and a Microsoft Visio license are found in inventory, the status of each service option changes to Filled From Inventory. The next step in the fulfillment process might be to notify IT Services to configure and deliver the Standard Desktop and Microsoft Visio so the status of each service option changes to Notified IT Services. After each service option is configured and delivered to you the status of each service option changes to Fulfilled. After each service option in the request is set to Fulfilled, the status of all service options is set to Completed and the request is considered completed or closed.
For this example, for each requested service option, you can view the following status values over time (in chronological order):
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