Names and Meanings of Status Values

Using CA Service Catalog for Catalog Users › Names and Meanings of Status Values

Names and Meanings of Status Values

When you view a request, the names of the current status appears in the Status column, Status drop-down list, or another location. When you click the list, the other available statuses appear; you can click one of them to move the request to a new status, such as Approved, Cancelled, or Fulfilled.

The following table shows the number, name, and meaning of the default statuses supplied with Accounting Component and CA Service Catalog. The number of a status does not appear in the drop-down list but is used in the requeststatus.xml file, which contains specifications for all default statuses and customized statuses (if any). By editing the requeststatus.xml file, you can optionally create new statuses and customize the statuses that appear in the drop-down list; for details, see the "Customizing" chapter in the Implementation Guide.

Some text in this table refers to the two request fulfillment models: simple and complex. In certain situations, the request flow differs for each model; such differences, when applicable, are noted in the following table.

Number	Name	Meaning
2	Completed	Catalog system-assigned status. When a request finishes with approval and fulfillment cycles, it reaches a Completed status. Once completed, the underlying request subscription reaches an active subscription status.
3	Pending Cancellation	Applies only when CA Service Catalog is installed, service is not subscribed, and the default Cancellation status under Accounting, Configuration is set to Pending Cancellation. On cancellation, a request first reaches the Pending Cancellation status and then, after an invoice is run, it reaches the Cancelled state, or when a request reaches the complete state and then cancelled, the request is in pending cancellation state till the invoice is run.
4	Cancelled	On cancellation, a request reaches this status, unless Accounting Component is installed and the default Cancellation status under Accounting, Configuration is set to Pending Cancellation. Note: For information about the default Cancellation status and other Accounting Component-related settings that you define as part of the Accounting Configuration options, see the Implementation Guide.
6	Pending Resource Assignment	Applies only when CA Business Service Insight is integrated and a request that includes a service option of type application or agreement reaches Fulfilled status. Such a service option requires provisioning; therefore, the request is moved to Pending Resource Assignment status. Note: For more information about integrating with CA Business Service Insight, see the Integration Guide.
7	Resource Assigned	Applies only when a request is at Pending Resource Assignment status (the previous status in this table). Once the service option in such a request is provisioned, the request moves to Resource Assigned status.
100	Not Submitted	User-initiated status. When creating a request, users can optionally click Save as Request to save the request in Not Submitted status, rather than submitting the request.
101	Not Submitted – Cart	Catalog system-assigned status. When a request item is added to cart, it reaches this status. Note: This status appears only in reports, not on the GUI.
103	Not Submitted – Rejected	System-assigned status. After a service in a request is rejected, the request eventually reaches a Not Submitted – Rejected status. The request is returned to the requestor’s open queue for review, modification, and re-submission.
104	Not Submitted – Approved	Catalog system-assigned status. When the same request contains both approved and rejected services, the approved services eventually reach a Not Submitted - Approved status. This status helps the user to differentiate between a previously rejected request items and approved request items. In this case, the entire request is in Not Submitted – Rejected status.
200	Submitted	User-initiated status. A request reaches this status when a requestor submits the request. There are three possibilities, depending on the type of approval process configured for each service in the request, as follows: For the Workflow driven approval process, a rule action is triggered to activate the approval process, which determines the approver for the service and changes the status to Pending Approval. For the System Approval process, the next action and status are determined by the Catalog system, based on the approval level assigned to the service and the management hierarchy of the user for whom the service is requested. For the No approval process, if the service is configured for fulfillment, then the status eventually changes to Pending Fulfillment. If the service is not configured for fulfillment, then the status eventually changes to Fulfilled. When all services in the request reach the Fulfilled status, the request reaches the Completed status.
201	Re-submitted	User-initiated status. When a rejected request is submitted, it reaches a Re-submitted status. The eventual flow is similar to Submitted status.
400	Pending Approval	Catalog system-assigned status. A request reaches this status when one or more services in a request require approval. There are two possibilities, depending on the type of approval process configured for each service in the request, as follows: For the Workflow driven approval process, a rule action is triggered to activate approval process, which determines the approver for the service and changes the status to Pending Approval. By default, all Catalog Content services use the Workflow driven approval process. For the System Approval process, the next action and status are determined by the Catalog system, based on the approval level assigned to the service and the management hierarchy of the user for whom the service is requested.
600	Rejected	User-assigned status. If a service in the request is configured for approval, a pending action is assigned to the approver. The approver can optionally either approve or reject each service in the request. When a service is rejected, the entire request is rejected, and the request is returned to the requestor's queue for review, modification, and re-submission.
800	Approved	User-assigned status. If a service in the request is configured for approval, a pending action is assigned to the approver. The approver can either approve or reject each service in the request. When a service is approved, it can either reach Approval Done status or get re-assigned to Pending Approval status if further approval is required. When all services in the request have received all required approvals, the request reaches the Approval Done status.
801	Approval Not Needed	Catalog system-assigned status. If a service in the request is configured for no approval, the service reaches this status after the request is submitted. The service eventually reaches Approval Done status.
999	Approval Done	Catalog system-assigned or workflow-assigned status. When a service in a request is approved by all required approvers, that service reaches Approval Done status. When all services in a request reach Approval Done status, the entire request is completely approved and eventually reaches Approval Done status. The next status after Approval Done is either Pending Fulfillment or Fulfilled. Using Pending Fulfillment allows for additional fulfillment business processes to be followed by using CA Process Automation processes. If the request does not require fulfillment, then it reaches a state of Fulfilled.
1000	Pending Fulfillment	Catalog system-assigned or workflow-assigned status. In a request containing multiple services, the services may belong to any or all of the following categories: If a service in the request is configured for fulfillment, a fulfillment process is triggered that determines the fulfiller for the service option and changes its status to Pending Fulfillment. Using Pending Fulfillment allows for additional fulfillment business processes to be followed. If the request does not require fulfillment, then it reaches a state of Fulfilled. Once the service is configured for pending fulfillment, one of the following actions occurs: If a service option in the request is configured for simple fulfillment, a fulfillment process is triggered, and the new status is set to Pending Fulfillment. If a service in the request is configured for complex fulfillment, a fulfillment process is triggered, and the new status is set to Check Availability (the next status in this table).
1001	Check Availability	Workflow-assigned status. This status applies when the Catalog system is configured for complex fulfillment. When a service option in the request is configured for fulfillment and belongs to a hardware or software category, an associated rule action triggers a fulfillment process definition, which typically assigns a pending action to an IT Services User (fulfiller). The fulfiller can choose between Filled from Inventory and Not Filled from Inventory, or can bypass fulfillment completely by selecting Fulfillment Cancelled or Fulfilled.
1002	Filled From Inventory	User-assigned status. This status applies when the Catalog system is configured for complex fulfillment (described earlier in this table). When an IT Services user is assigned a service option that is in Check Availability status, the fulfiller can choose between Filled from Inventory and Not Filled from Inventory. This status is set in one of the following ways: If CA APM is integrated with CA Service Catalog, this status is set when an asset is assigned by a CA APM user. If CA APM is not integrated with CA Service Catalog, the IT Services user should manually set the status to Filled from Inventory after checking to see if the requested items are available. Note: For more information about integration with CA APM, see the Integration Guide.
1003	Not Filled From Inventory	User-assigned status. This status applies when the Catalog system is configured for complex fulfillment (described earlier in this table). When an IT Services user is assigned a service option that is in Check Availability status, the fulfiller can choose between Filled from Inventory and Not Filled from Inventory. This status is set in one of the following ways: If CA APM is integrated with CA Service Catalog, this status is set when an asset is not available in CA APM. If CA APM is not integrated with CA Service Catalog, the IT Services user manuallys set the status to Not Filled from Inventory when one or more requested items are not available. When the status of the service option is set to Not Filled From Inventory, the status eventually reaches Pending Procurement, meaning that the requested hardware or software must be ordered.
1004	Ordered	User-assigned status. This status applies when Catalog system is configured for complex fulfillment. Once the status of a service option is set to Pending Procurement, the IT Services user sets its status to the actual status of the ordered item, such as Ordered.
1005	Backordered	User-assigned status. This status applies when the Catalog system is configured for complex fulfillment. Once the status of a service option is set to Pending Procurement, the IT Services user sets its status to the actual status of the ordered item, such as Backordered.
1006	Shipped	User-assigned status. This status applies when the Catalog system is configured for complex fulfillment. Once the status of a service option is set to Pending Procurement, the IT Services user sets its status to the actual status of the ordered item, such as Shipped.
1007	Received	User-assigned status. This status applies when the Catalog system is configured for complex fulfillment. Once the status of a service option is set to Pending Procurement, the IT Services user sets its status to the actual status of the ordered item, such as Received. When the status of the service option is set to Received, it eventually reaches a status of Check Availability for re-assignment by an IT Services user or by a CA APM user (if CA APM is integrated with CA Service Catalog).
1008	Order Cancelled	User-assigned status. This status applies when the Catalog system is configured for complex fulfillment. Once the status of a service option is set to Pending Procurement, the IT Services user sets its status to the actual status of the ordered item, such as Order Cancelled. When the status of the service option is set to Order Cancelled, it eventually reaches a status of Check Availability for re-assignment by an IT Services or user or by a CA APM user (if CA APM is integrated with CA Service Catalog).
1012	Pending Procurement	User-assigned status. This status applies when the Catalog system is configured for complex fulfillment. When the status of the service option is set to Not Filled From Inventory, it eventually reaches a status of Pending Procurement, meaning that the requested hardware or software must be ordered.
1013	USD Change Order Opened	Workflow-assigned status. This status applies when the Catalog system is configured for complex fulfillment and a rule action for creating a CA Service Desk Manager change order is enabled. When an IT Services user is assigned a service option in Check Availability status, and that user sets the status of the service option to Filled from Inventory, and if CA Service Desk Manager is integrated with CA Service Catalog, the status is set to USD Change Order Opened and a Change Order is created in CA Service Desk Manager. Note: For more information about integration with CA Service Desk Manager, see the Integration Guide.
1015	Notified IT Services	Workflow-assigned status. This status applies when the Catalog system is configured for complex fulfillment. When an IT Services user is assigned a service option in Check Availability status, and that user sets the status of the service option to Filled from Inventory, if CA Service Desk Manager is not integrated with CA Service Catalog, a process definition is triggered that assigns a pending action to an IT Services User and sets the status to Notified IT Services.
1016	Being Staged	User-assigned status. This status applies when the Catalog system is configured for complex fulfillment. Once the status of a service option is set to Notified IT Services, the IT Services user sets its status to the actual status of the requested service option, such as Being Staged.
1017	Staged	User-assigned status. This status applies when the Catalog system is configured for complex fulfillment. Once the status of a service option is set to Notified IT Services, the IT Services user sets its status to the actual status of the requested service option, such as Staged.
1018	Being Configured	User-assigned status. This status applies when the Catalog system is configured for complex fulfillment. Once the status of a service option is set to Notified IT Services, the IT Services user sets its status to the actual status of the requested service option, such as Being Configured.
1019	Configured	User-assigned status. This status applies when the Catalog system is configured for complex fulfillment. Once the status of a service option is set to Notified IT Services, the IT Services user sets its status to the actual status of the requested service option, such as Configured.
1020	USD Request Opened	Workflow-assigned status. This status applies when the Catalog system is configured for simple fulfillment and a rule action for creating a CA Service Desk Manager change order is enabled. When an IT Services user is assigned a service option in Pending Fulfillment status, and if CA Service Desk Manager is integrated with CA Service Catalog, the status is set to USD Request Opened and a request is created in CA Service Desk Manager. Note: For more information about integration with CA Service Desk Manager, see the Integration Guide.
1999	Fulfillment Cancelled	User-assigned or Catalog system-assigned status. This status applies when one of the following is true: The IT Services user sets the status to Fulfillment Cancelled when the service option does not need to be fulfilled. The Catalog system sets the status to Fulfillment Cancelled when a user cancels a request that has been approved but has not been fulfilled. When all services are set to Fulfillment Cancelled, the request eventually reaches Cancelled status. However, when the request contains services that are in both Fulfilled and Fulfillment Cancelled status, the request eventually reaches Completed status.
2000	Fulfilled	User-assigned status. This status applies when one of the following is true: The IT Services user sets the status of the service option to Fulfilled. If CA Service Desk Manager is integrated, the process definition in CA Service Desk Manager sets the status to Fulfilled when an associated change order is closed in CA Service Desk Manager. When all services are set to Fulfilled, the request eventually reaches Completed status. When the request contains services that are in both Fulfilled and Fulfillment Cancelled status, the request eventually reaches Completed status.
3000	Hold	User-assigned status. This status applies when either an administrator or the Catalog system sets the status of the service option to Held. When an item is held, no status changes can occur for it until you resume it; that is, change its status to Resume. When a service option is held, the monitoring of time is stopped for any request SLAs attached to the service option, to prevent related SLA warnings and SLA violations from being issued inordinately.
4000	Resume	User-assigned status. This status applies when an administrator sets the status of a previously held service option to Resume. When resumed, service options that were formerly held move to a temporary Resume status before automatically moving back to the status they were at before they put on Hold. When you resume a previously held service or service option, the monitoring of time is resumed for any request SLAs attached to the service or service option.