Localizing Services › Localizing a Single Service

Localizing a Single Service

Service Design Managers can specify localization attributes to make a single service available in multiple languages. The service appears in the catalog with localized names, descriptions, forms, and so forth. This feature lets a multilingual organization maintain one service in a single catalog for all supported languages. Multiple versions of a service or multiple catalogs are not required. When users access the catalog using a browser set to the local language, they see most elements of the service in the local language.

For efficiency, localize your custom services only. CA Service Catalog automatically localizes the predefined services when you install a language pack for a localized language. For example, consider the predefined services that appear in English when you install CA Service Catalog. After you install the French language pack, these predefined services appear in the catalog in French if you set your browser language to French.

Note: To localize multiple services, see the Localize Multiple Services scenario. This scenario appears in the Administration Guide and on http://ca.com/support.

Note: Service Design Managers typically have one or more of the following roles in CA Service Catalog: Service Delivery Administrator, Services Manager, Super Business Unit Administrator, and Catalog Administrator.

To localize a single service, follow this process:

1. Review the best practices and considerations and the sample service.
2. Set the localization attributes for the folder.
3. Set the localization attributes for the service.
4. Set the localization attributes for the service option group.
5. Set the localization attributes for the service options.
6. Set the localization attributes for the forms included with the service.
7. Test the localized services.

Best Practices and Considerations for Localizing a Single Service

The following best practices apply when you localize a single service:

• Before you localize services and the following related objects, verify that they are completed in the original language:
  • Service option groups
  • Service options
  • Service option elements
  • Forms (if applicable)
  • Folders
• If you update these objects in the original language after you localize them, update the localization attributes accordingly. Otherwise, your catalog could contain localized services and related objects that do not completely match the original-language versions.
• If you copy or inherit a service that includes localization attributes, the copied or inherited service retains the localization attributes of the original service.
• Define the service to make it available in the catalog, as you define a service without localization attributes.

  Note: For details about defining services, see the Administration Guide.

The following limitations apply when you localize a single service:

• Fields appear with localized names in the catalog only. In all other components of the product, for example, in Catalog Component, fields appear in the original language.
• The fields that you localize appear in the local language in the catalog. If do not localize a field, it appears in the original language in the catalog.
• You can set one currency unit (for example, dollars) that applies to all local languages.
• You can localize attributes only for the languages in which CA Service Catalog is localized for this release. At publication time, these languages are Brazilian Portuguese, French, English, German, Italian, Japanese, Simplified Chinese, and Spanish.