Using Policies to Manage Requests › How to Create a Condition › Conditions Based on the Attributes of Service Options › Find the Row Number of a Service Option

Find the Row Number of a Service Option

When you specify a condition based on the attributes of a service option, specify the row number of the service option. This row number is the position of the service option in its service option group. Row numbers apply to global policies only.

Follow these steps:

1. Click Catalog, Service Offerings.

   The Services Offerings tree appears and displays the folders containing services, organized hierarchically according to categories.

2. Click the Option Groups tab.

   The Option Groups tree appears and lists alphabetically all service option groups for the business unit.

3. Click the service option group of interest.

   The details for the service option group appear.

4. Click the Definition tab.

   The service options in the group appear, listed one after the other.

5. Find the service option of interest and click its Edit icon.

   The Service Option Details page opens. The row number appears under the image, near the Description field.

6. Record the row number.

   Note: Row numbers start at 1 and increase sequentially by 1 as you add service options to a service option group.

You have found and recorded the row number of the service option. You can now use the row number in a condition based on the attributes of this service option.

Examples

For example, a service option group contains these service options: Small, Medium, and Large. The Small service option is in row 1, the Medium service option is in row 2, and the Large service option is in row 3.

To specify a condition for the Small service option in a global policy, use the following format:

$(_.sog['sogname'].serviceoption[1] operator 'value' )

Similarly, to specify a condition for the Medium service option in a global policy, use the following format:

$(_.sog['sogname'].serviceoption[2] operator 'value' )