Deploy Mobile Access for CA Service Catalog › Deploy Mobile Access

Deploy Mobile Access

This article explains how Service Delivery Administrators implement mobile access for CA Service Catalog.

Catalog users can perform the following tasks from their mobile devices:

• Browse and search the catalog
• Complete and submit requests for service offerings (services)
• Add notes or attach images to their requests
• View the status and other details of their requests, including requests submitted from both the browser interface and the mobile app
• Cancel their requests

Request managers can perform the following tasks from their mobile devices:

• View their requests pending approval and approve or reject them
• Add note or attachments to those requests

Note: Service Delivery Administrators typically have one or more of the following roles in CA Service Catalog: Service Delivery Administrator, Super Business Unit Administrator, and Catalog Administrator. Service Design Managers typically have one or more of the following roles in CA Service Catalog: Service Delivery Administrator, Services Manager, Super Business Unit Administrator, and Catalog Administrator.

To deploy mobile access, follow this process:

1. Meet the prerequisites.
2. Follow the guidelines and requirements for creating or updating services.
3. Follow the guidelines and requirements for creating or updating forms.
4. From supported mobile devices, install the mobile app and test the services and forms.
5. Notify users about mobile access.