Managing Users and Roles › Users › How to Manage Users › Delete a User

Delete a User

When users leave your organization or no longer need access to CA Service Catalog, remove their user names from CA Service Catalog. Doing so helps maintain the product.

To delete a user

1. Review the effects of deleting a user and verify that you want to delete the user.
2. Select Administration, Users from the main menu.

   The Users page appears.

3. Search for the user you want to edit.

   The search results appear.

4. Click the Delete icon of the user you want to delete. You can delete only users who have a role in the business units within the scope of your role.

   The CA Service Catalog user is deleted. The related CA EEM user is not deleted.

   Note: You can delete one or more users by selecting the check boxes next to their user names and then clicking the Delete button.

You have deleted the user.

Effects of Deleting a User

Deleting a user affects its account, including its subscriptions and requests, as follows:

Account

Because future transactions can exist for an account, the account remains open when you delete the user. As an administrator, you can optionally close the account or leave it open.

Subscriptions

The status of subscriptions for the deleted user change to the default cancellation status (Pending Cancellation or Cancel).

Requests

The status of requested service options for the deleted user change based on their original status as follows: