Creating and Updating Services › Creating a Simple Service › Create the Service and Customize the Details

Create the Service and Customize the Details

You create a service to contain one or more service option groups and to specify the details of how and when catalog users can request the service. In this scenario, you create and configure a service to contain the service option group that you created previously (New Hire Onboarding for Field Services Only).

Follow these steps:

1. Click Catalog, Service Offerings.

   The Services tree appears and displays the services in folders.

2. Expand the Personnel Services folder in the tree and select the New Hire Onboarding service.
   • Review the tabs and become familiar with this service.
   • Click the Definition tab to view the service option groups. In this scenario, you use the same service option groups in your new service.
3. Select the Personnel Services folder, and click Add, Offering.
4. Enter the name of the new service as New Hire Onboarding for Field Services Only.
5. Complete the following fields on the Details tab of the new service, and click Save:
   • For Description, specify Onboards new employees in the Field Services group.
   • Complete the fields in the Availability section, and click Save.

     On the date that you specify in the Available On field, the service becomes visible in the catalog and users can request it. Until that date, catalog users cannot see the service and cannot request it.

6. Complete the following fields as shown, and click Save:
   • For User Request Method, verify that One-Click Submit is selected.

     This setting lets users request the service quickly, without using a cart. This setting is best for simple services.

   • Select the option named Available from mobile device.
   • For the Approval Process drop-down list, either select No Approval or verify your selection with the catalog administrator.

     Note: Catalog administrators typically configure either the Workflow driven approval process or the Policy driven approval process.

   • Accept the default values for the other fields.
7. Click the Definition tab, and perform the following actions:
   1. Click the Edit icon for the Overview field.
   2. Specify the following (or similar) text for the Overview, and click the Save icon:

      For onboarding new employees in the Field Services group only