You complete several fields when you add a new user in your organization. The following fields require explanation:
Specifies the ID by which CA Service Catalog identifies the user.
The User ID value must be unique.
If CA EEM is configured to use an external directory, data is auto-populated from the external directory data, if applicable.
Specifies the manager for the user being creating. To specify a manager, click the Search (magnifying glass) icon to display the list of users and select one. You can optionally click the Search icon in this list to specify advanced search criteria. Clicking that icon switches between advanced and standard search criteria.
To clear the Manager field, click the minus icon.
When your organization uses system approval as the approval process, the manager must approve requests submitted by this user. If your organization uses another approval process, the manager can be a required approver, depending on how you configure the approval process.
Specifies the user to whom your requests pending action are delegated automatically when you auto-delegate your own requests pending action. In addition, administrators can auto-delegate the requests pending action of other users.
To specify a delegate, click the Search (magnifying glass) icon to display the list of users and select one. You can optionally click the Search icon in this list to specify advanced search criteria. Clicking that icon switches between advanced and standard search criteria.
To clear the Request Auto-Delegation: Delegate field, click the minus icon.
When you clear this field in your own user profile, your requests pending action stop being auto-delegated and remain in your queue. When you clear this field in the profile of another user, the requests pending action of that user stop being auto-delegated. The requests remain in the queue of that user.
Clearing this field does not affect requests pending actions that were already delegated to previously assigned delegates. Therefore, as a best practice, after clearing this field, instruct the former delegates to handle requests pending action (for example, approve, reject, or transfer) promptly. Alternatively, as an administrator, you can also handle them yourself or transfer them to other users.
Specifies the users to whom you delegate the use of your catalog. These users can create and submit request from your catalog on your behalf. In addition, administrators can delegate the catalog of one user to another user.
This field is valid only if you or another administrator has enabled delegation of catalogs for your business unit.
To specify a delegate, click the Search (magnifying glass) icon to display the list of users. You can optionally click the Search icon in this list to specify advanced search criteria. Clicking that icon switches between advanced and standard search criteria. Select one or more users, and click the Plus sign (+) to save your selections.
To clear the Delegate Use of Catalog: Delegates field, click the minus icon.
When you clear this field in your own user profile, your catalog is no longer delegated. Also, your former delegates can no longer create and submit requests on your behalf from your catalog. When you clear this field in the profile of another user, the catalog of that user is no longer delegated. Also, the former delegates of that user can no longer create and submit requests on behalf of that user from the catalog of that user.
Specifies details about the location for the user.
Note: All CA products using the same MDB share the same location; therefore, use caution when modifying the location.
You can do the following:
Specifies the business unit of the new user.
The default is the current business unit (the one that you are currently logged in to).
You require the Service Delivery Administrator role or Super Business Unit administrator role to change the business unit of the new user. Otherwise, you can create the user but cannot change its business unit.
In addition, users can belong to multiple business units. However, a user can have only one role and one authorization level in each business unit.
To select the business unit for either the role or authorization level, click the Search (magnifying glass) icon to display the list and select one. The icon appears to the left of the Select Business Unit column for either the role or authorization level. Click the name of the business unit to select it. You can optionally click the Search icon in the list of business units to specify advanced search criteria. Clicking that icon switches between advanced and standard search criteria.
Specifies the role for the new user in the current business unit.
By default, new users receive the default role for all users. However, administrators can optionally assign a different role. When you select a role, keep in mind the relationship between users, roles, and login.
Select an available role and click the Add Row icon to add the role to the list of roles for the user.
Specifies the authorization level of the new user. This setting applies only if you use system approval as the approval process.
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