Delegating the use of your catalog to another user (a delegate) enables the delegate to browse your catalog and to create and submit requests on behalf of you (the delegator). A delegator's catalog typically contains services that are not available in the delegate's catalog.
Delegators are typically executives or managers but can be any user whose role permits creating and submitting requests. Delegates are typically executive assistants or other employees who report to the delegator but likewise can be any user whose role permits creating and submitting requests.
Typically, a delegate creates and submits requests for the delegator from the delegator's catalog. While a delegate is creating a request from a delegator's catalog, the Requested For field shows the delegator's name, and the field cannot be changed.
When applicable, all history, auditing, and logging records for a request show that the delegate created and submitted the request on behalf of the delegator.
Note: As noted earlier, a user can be a delegator or delegate if the role of the user permits creating and submitting requests. Administrators assign this right to individual roles by setting the configuration option named Access Control: Add Request in the Request Management Configuration section of the Administration Configuration page. For details about this parameter and related ones, see the Implementation Guide.
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