The entries in the service catalog that you view are managed by your service provider's catalog administrator. The catalog represents the services made available to you by your service provider and can include choices appropriate for those services. For example, if the catalog has a service named Email it can have service options named Small mailbox size and Large mailbox size, and you select only one of them. Similarly, if the catalog can have a service named Desktop that requires you to select either Standard or Deluxe but also enables you to select one or more software options.
Use one of the following methods to find a service in the catalog:
The catalog is organized by a category hierarchy created by your catalog administrator. To browse the catalog, click one of the categories or sub-categories shown in the Browse section of the Requests page. As you drill down into a category, the sub-categories contained in that category appear in the Browse section. The Catalog Services section displays the services in the selected category. Services can be contained in any category or in no category (shown by clicking the Not Categorized link in the initial Browse window). As you drill into the category hierarchy, you can see that the breadcrumbs shown at the top of the window reflect your path into the hierarchy and provide a way for you to navigate back to previous levels in the hierarchy. After you have selected a category that contains services, they appear in the Catalog Services section of the window. To further examine or select a service, click its name in the Catalog Services section of the window.
Your catalog administrator can choose to feature certain services from the catalog when you select a category or other service. If so, you can view the Featured Services section of the window appear when you select a related category or service. You can further examine or select a featured service by clicking its name in the Featured Service section of the window.
You can also use the Search In area of the window to search the entire catalog or selected category for services whose identifying values such as name or description match the text you enter. When you enter selection criteria and click Go, the Search Results list of services appears. You can further examine or select a service by clicking its name in the Search Results list.
After you have selected a service by clicking its name, the Service Options page appears. This page displays all the service options available with the service. Related service options are organized into a service option group. A service can include several service option groups, each displayed in its own collapsible section of the Service Options page. Some service option groups require a choice of one or more options (presented using a radio button). Other service option groups allow you to select one or more check boxes with the option of not selecting any check boxes. The third type of service option group automatically includes the service options displayed and you cannot unselect the service options.
Example
The Desktop service may include three service option groups: Desktop Type, Required Software, and Optional Software. The Desktop Type service option group may present the choices Standard and Deluxe, one of which you can select using a radio button. The Required Software service option group might include Microsoft Windows XP Pro, or Microsoft Office with no radio button or check box, meaning that the service includes these options automatically. The Optional Software service option group may include Microsoft Visio and Adobe Photoshop with check boxes, meaning that you can optionally select no, one, or multiple service options.
Depending on your role and the options selected by your catalog administrator, you may see a See fulfillment details link for each service option. If you click this link you can view these statistics for the service option:
When you have selected all the service options you need for the service, click either Add to Cart to add this service to your shopping cart and continue shopping, or Add to Cart and Check Out to begin the check out process.
Note: Your catalog administrator may configure each request to allow only one service per cart, in which case you cannot view the Add to Cart button, only the Add to Cart and Check Out button.
If the selected service requires more information, one or more forms appear after you choose the service. Complete the required fields on the forms before you check out.
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