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CA Service Catalog has integration with CA Service Desk Manager through catalog request fulfillment, which can be configured to automatically open CA Service Desk Manager requests or change orders.
If you are integrating CA Service Catalog and CA APM, the associated assets become configuration items on the related change order. The CA Service Desk Manager request and change orders can be viewed in the CA Service Catalog request's Related Tickets column.
Using the integration with CA Service Desk Manager, when a user requests a service from the catalog, such as a standard desktop computer, and it is approved, the fulfillment process could include identifying the correct existing asset and a CA Service Desk Manager change order could be opened assigning a configuration and delivery task to a technician for the asset.
Finally, you can also integrate CA Service Catalog and CA Service Desk Manager by configuring them to use the same common multi-tenant administration; for details, see the Administration Guide.
This section contains the following topics:
How to Plan and Perform the Integration
How to Open Change Orders During Request Fulfillment
How to Open Requests During Request Fulfillment
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