Integrating with CA Service Desk Manager › How to Open Requests During Request Fulfillment › Enable the When Status is Pending Fulfillment Rule

Enable the When Status is Pending Fulfillment Rule

This procedure applies only if you are using CA Workflow; otherwise, skip this procedure.

To cause CA Service Catalog to open a CA Service Desk Manager request, you must enable the When Status is Pending Fulfillment rule (formerly WFUSDAllRequestFulfillment), which is disabled by default.

Note: If you are integrating CA Service Catalog with Unicenter Service Desk r11.2, continue using the former rule and action names, both in this context and throughout your environment. For a detailed list of names changes for rules and actions in CA Service Catalog r12, see Summary of Approval and Fulfillment Rules and Name Changes and related information the chapter "Integrating with CA Workflow."

Follow these steps:

1. From the Home page, navigate to Administration, Events-Rules-Actions.

   The Events-Rules-Action screen is displayed.

2. Click the Event Type named “Request/Subscription Item Change.”
3. Check the action check box next to the When Status is Pending Fulfillment rule.
4. Click Enable.

   This enables all the checked rules.

Note: When the When Status is Pending Fulfillment rule is enabled, the only other rule that should be enabled is When Status is Submitted and Approval Process is Driven by Workflow (formerly WFAllSubmit). The other rules should remain disabled unless you alter their conditions. These rules fire for all requests and will therefore cause duplicate behaviors unless other rules are disabled.

Note: If you are integrating CA Service Catalog with Unicenter Service Desk r11.2, continue using the former rule and action names, both in this context and throughout your environment. For a detailed list of names changes for rules and actions in CA Service Catalog r12, see Summary of Approval and Fulfillment Rules and Name Changes and related information the chapter "Integrating with CA Workflow."