Upgrading › Upgrading CA Service Catalog › Finalize the Upgrade

Finalize the Upgrade

Finalizing the upgrade is the last required task when you upgrade CA Service Catalog.

Follow these steps:

1. If you upgraded to CA EEM Release 12 in a clustered setup, you updated the MaxKeepAliveRequests property in the Apache proxy.conf file to meet the CA EEM installation requirements. In that case, reset the MaxKeepAliveRequests property to its original value.
2. Reset the JMS port number, if required.
3. Log in to the root business unit of CA Service Catalog as a Service Delivery administrator.
4. Perform the following steps:
   1. Click Service Builder, Configuration, System Configuration.

      The System Configuration options appear.

   2. Set the value of the Use Service Provider Catalog Only option to Yes or No. You decided the value at the beginning of this upgrade process.

      Note: The value that you set applies to the entire Catalog system, in other words, to all business units.

5. Verify that you and other users can log in to CA Service Catalog on the new computers. Verify that the CA Service Catalog components are working properly.
6. (For CA Workflow only) Perform all applicable tasks:
   • If you are performing Option 3 of the process to use or continue using CA Workflow, then finish that process by updating the database and re-installing CA Workflow.
   • If you have installed or upgraded CA Workflow as part of the upgrade process, configure CA Workflow.

     Note: For instructions to configure CA Workflow, see the Integration Guide.

7. If you integrated CA Service Catalog with CA Service Desk Manager in the previous release, update the host computer names. Also reconfigure the other connection details between the two products.

   Note: For instructions, see the Integration Guide.

8. Enable Windows NTLM authentication, if you enabled in the previous release.

   Important! This option is disabled by default, for both new installations and upgrades. If applicable, enable it again.

   Note: For instructions, see the Implementation Guide.

9. Set up shared and customized files.
10. (Multiple Catalog Component Computers) Perform the following steps:
    1. If you have not already done so, set up the filestore (the single location for shared files).
    2. Click Administration, Configuration, Filestore on any Catalog Component computer. Verify that the filestore location is correct. If necessary, correct the location.
    3. Access the filestore computer and verify that the filestore folder includes the themes folder. If necessary, copy the themes folder to the filestore folder, as explained in the next step.
11. To use the old filestore location, proceed as follows. Otherwise, skip this step.
    1. Copy the themes folder from the local filestore to the old filestore. This folder is part of the feature named custom branding.

       Note: Custom branding, including the themes folder, started with CA Service Catalog Release 12.7. For information about custom branding, including the themes folder, see the Implementation Guide.

    2. Click Administration, Configuration, Filestore.
    3. Specify the original filestore location. You recorded this location before the upgrade.
12. Restore the Tomcat customizations, including the server.xml keystore files. You recorded these customizations earlier when you completed the installation prerequisites.
13. (Migration Model Upgrades Only) Uninstall the previous versions of CA Service Catalog products and components from the "old" CA Service Catalog computers. If you installed a new version of CA EEM, uninstall the old version of CA EEM from the old CA Service Catalog computers.
14. (CA Workflow Users Only) Update the database and re-install CA Workflow.

You have finalized the upgrade.