Using CA Service Catalog for Administrators › PDA Approval › Set the Request Management Configuration Parameters

Set the Request Management Configuration Parameters

Setting the request management configuration parameters is a required task to enable PDA approval.

Follow these steps:

1. Click Catalog, Configuration, Options, Request Management Configuration.
2. Set the following parameter:

   PDA Support: Enable

   Specify Yes to enable PDA support or No to disable PDA support.

   When you specify Yes, PDA users can click the links provided in PDA-compliant request approval emails to access the requests and approve or reject them.

   If you specify Yes, a message may appear warning you that support for forms limited when you enable PDA Approval. Review the limitations of PDA approval and answer the prompt to continue or cancel.

   When you specify No, the links for accessing the requests and approving or rejecting them do not appear in the request approval emails that PDA users receive. The absence of such links implicitly guides PDA users to use an office computer to view, approve, and reject requests.

3. Click Save.