Using CA Service Catalog for Administrators › PDA Approval › Possible Limitations of PDA Approval

Possible Limitations of PDA Approval

Organizations must be aware of these possible limitations while working with PDAs. If any of these possible limitations apply, your organization must decide how to handle them, and instruct administrators and users accordingly. If these limitations apply, they are most likely to affect older PDAs with older browsers.

• PDA approvers may not be able to add comments and attachments to the request when approving or rejecting requests.
• The browsers may not be able to render forms completely correctly. Consequently, the following limitations may exist when users (including approvers) access a form in a request through a PDA. Therefore, for complete support of forms in a request, you many need to access the request by logging in to CA Service Catalog from a laptop or desktop computer.
  • PDA users may be able to view most information on forms but may not be able to enter information, even for required fields. On an office computer, the attempt to approve or reject a request fails if the approver does not complete the required fields. However, on a PDA, the attempt to approve or reject a request may succeed even when the approver does not complete the required fields.

    Important! Instruct approvers to approve or reject a service using an office computer (desktop or laptop), not a PDA when they cannot enter information in the form fields.

    This limitation may apply to Form Designer forms but not to CA Workflow forms.

  • Any hidden fields on the forms may appear as visible (not hidden). Therefore, as an administrator, verify that any information included in hidden fields is suitable for viewing by approvers or other users who can access the request using a PDA. Otherwise, remove the hidden fields from the forms.

    This limitation may apply to Form Designer forms but not to CA Workflow forms.

  • Text boxes, text areas, and select boxes (single select type) typically appear and function the same on both PDAs and office computers. However, other elements of a form (such as radio groups, field sets, and lookup fields), instead of displaying the label attribute, may display other data, including but not limited to, unique IDs, mapping labels, or some combination of such data.

    This limitation may apply to both Form Designer forms and CA Workflow forms.

    Therefore, if you as an administrator use such elements on forms, verify that all users can understand the meaning of the related information displayed in the request email on PDAs.