Creating and Updating Services in the Catalog › Management of Services › Set Featured Services

Set Featured Services

When you create or update a service or folder, you can optionally specify featured (related) services for it. This specification is useful when the user requesting a service or viewing a folder is likely to want to know about and consider requesting the related services. For example, when you create or update an "onboarding" service for new employees, you can optionally specify services for laptops, cell phones, and so forth, as related services. When new employees access the onboarding service in the catalog, they see links and summaries of the services to request laptops, cell phones, and other related items.

Note: Verify that the catalog is configured to display featured services, as follows: Select Catalog, Configuration, Request Management Configuration. For the Browse Catalog Layout option, specify Request View. Also, for the Access Control: Show General Information option, specify the applicable roles. Without these settings, featured services do not appear to users in the catalog, even after you complete the procedure that follows.

Follow these steps:

1. Click Catalog, Service Offerings.

   The Services tree appears and displays the folders containing services, organized hierarchically according to categories.

2. Expand the tree. Perform one of the following actions for the service or folder for which you want to specify related services:
   • Select the service and click the Related Offerings tab.
   • Select the folder and click the Featured Offerings tab.

   The services that you can specify as related services appear in the Catalog Tree on this tab.

3. Expand the Catalog Tree and specify one or more related services, as follows:
   1. On the left side of the tree, select the box next to the service name.
   2. Next to the Selected Offerings box, click the right arrow to add the selected service to the box.
   3. (Optional) Include the children (inherited services) with the featured service. You can specify this setting individually for each featured service.

   Note: Selecting the box at the top of the tree specifies all services in the catalog as related services. Use this option with caution.

4. Verify and save your updates.

You have set featured services.