Upgrading › How to Upgrade Using a Traditional Model › Upgrade CA EEM

Upgrade CA EEM

CA EEM authenticates users during login and authorizes users to access CA Service Catalog.

Follow these steps:

1. Review the installation considerations.
2. Shut down the Windows service for CA EEM.

   The service name can be iTechnology Gateway or CA iTechnology Gateway.

3. Start the setup.exe file on the CA Service Catalog installation media.

   The Product Explorer window of the installation program appears.

4. Select Utilities, CA EEM, Windows, and click Install.

   The installation wizard guides you through the installation process.

5. Enter the value of the EiamAdmin password that you want to use, when prompted.

   Record this password for future reference.

6. When you are prompted for the Java Home directory, leave the value empty and click Skip, unless you plan to do one or both of the following:
   • Integrate CA EEM with CA SiteMinder
   • Use Security Assertions Markup Language (SAML) with CA EEM

   If you plan to perform either of these tasks, enter the complete path name of your Java Runtime Environment (JRE) installation.

7. Continue following the wizard instructions and complete the CA EEM installation.
8. Reinstall CA Anti-Virus or CA Threat Manager, If you uninstalled it earlier.

You have installed CA EEM.

Note: For instructions to configure and use CA EEM, see the Integration Guide.