Using Policies to Manage Requests › How to Create a Condition › Conditions Based on the Attributes of Service Option Groups

Conditions Based on the Attributes of Service Option Groups

You can specify conditions based on the following attributes of the service option group (formerly rate plan) affected by the policy. The service option group has the following attributes

estimatedCost

Specifies the total estimated cost of a service option group in a service in a request. The Catalog system calculates this cost when the request is submitted.

To find the cost of a specific service option group in a service in a request, select Home, Requests. View the details for the request that contains that service option group. Add the costs of all service options that belong to the service option group.

If necessary, you can verify the service options that belong to a specific service option group by clicking Service Builder, Service Option Groups. Review the details for the service option group.

status

Specifies the numeric value of the status of the service option group. The status of the service option group is the same as the status of the service (not the request). Valid values follow.

0 - Deleted

1 - Available

2 - Unavailable

3 - Created

4 - Canceled

Use the following format (without spaces):

$(_.sog['sogname'].serviceoption[rownumber].attribute operator 'value')

Enclose string values in single quotation marks. Enter numeric values without quotation marks.

Examples

Sample conditions follow:

• You can assign a pending action based on a service option group being named Procure Server and having an estimated cost greater than 1,000 monetary units. (The default unit is dollars). To do so, use this condition:

  sog['Procure Server'].estimatedCost>1000

• You can assign a pending action based on a service option group being named Create email Account and having an estimated cost greater than or equal to 200 monetary units. To do so, use this condition:

  $(_.sog['Create email Account'].estimatedCost >=200)

• To assign a pending action based on a service option group being named New Hire Onboarding and being contained in a business unit named Eastern District. To do so, use this condition:

  sog['New Hire Onboarding'].bu=='Eastern District'