Using Policies to Manage Requests › How to Create a Condition › Conditions Based on the Attributes of Services

Conditions Based on the Attributes of Services

You can specify conditions based on the following attributes of the service affected by the policy:

The following attributes may require explanation:

estimatedCost

Specifies the total estimated cost of a service in a request. The Catalog system calculates this cost when the request is submitted.

To find the cost of a service in a request, select Home, Requests and view the details for the request that contains that service.

status

Specifies the numeric value of the status of the service (not the request), as follows:

0 - Deleted

1 - Available

2 - Unavailable

3 - Created

4 - Canceled

other attributes

You can view most of the other attributes when you add or edit a service.

Use the following format (without spaces):

$(_.service.attrbute operator 'value')

Enclose string values in single quotation marks. Enter numeric values without quotation marks.

Examples

Sample conditions follow:

• To assign a pending action based on the service name, for example, if the service name is Knowledge Management Tools, use this condition:

  $(_.service.name=='Knowledge Management Tools')

• You can assign a pending action based on the estimated cost of the service being greater than or equal to 100 monetary units. (The default unit is dollars). To do so, use this condition:

  $(_.service.estimatedCost<=100.0)

• You can assign a pending action for any service option (requested item) whose status is greater than 1000 when the service ID is 9999. To do so, use this condition:

  anySoWith('status', gt, 1000) || _.service.id==9999

  By default, 1000 is the value for a status of Pending Fulfillment.