Using Service Builder › Service Option Groups › Add a New Service Option Group

Add a New Service Option Group

You can add a new service option group when required. Each service that users request from the catalog contains one or more service option groups. You can use the same service option group in multiple services.

To add a new service option group

1. Click Service Builder, Service Option Groups.

   The Service Option Groups page appears.

2. Click Add.

   The Service Option Group Details page appears.

3. Complete the fields.

   The following fields may require explanation:

   Date Created

   Displays the date the service option group was created. This field is read-only.

   Note: The date and time shown are based on the time zone on the Service View server. The same is true for the date fields that follow.

   Date Available

   Specifies the date when this service option group becomes available for catalog administrators to include in a service when they define the service.

   The dates and times you enter in this field and the Date Unavailable field affect the availability of a service option group to catalog administrators.

   Date Unavailable

   Specifies the date when catalog users can no longer request or subscribe to the service option group.

   Type

   Specifies the type of service option group. This value determines how you can include this service option group within other service option groups as a characteristic of a service option element. Select one of the following:

   • Fixed - A fixed service option group presumes a fixed cost or a variable cost based on usage
   • Tiered - A tiered service option group presumes a variable cost value.

   Default: Fixed

   Selection Type

   Specifies how catalog users select the options in the service option group while requesting a service that includes the service option group:

   • Automatically Chosen – All service options in the service option group are included automatically. They are all required, and the user cannot remove them.
   • Choose Exactly One – Users can select only one service option, by clicking an option button.
   • Choose Many – Users can select one or more service options, by selecting check boxes.

   Default: Automatically Chosen

   Code

   Specifies a text value for a code of your choice. Examples include the product code, subscription code, and SKU number.

   Sort Number

   Specifies how to sort this service option group when it is included in a service that uses a Sort By setting of Custom - use Sort Number.

   Description

   Specifies a description of the service option group for catalog administrators only. This value appears in the Service Builder but does not appear in the catalog for users.

4. Click OK.

You have added the new service option group.