Managing Users and Roles › Users › Delete a User › Effects of Deleting a User

Effects of Deleting a User

Deleting a user affects the user's account, including its subscriptions and requests, as follows:

Account

Because future transactions may exist for an account, the account remains open when the user is deleted. As an administrator, you can optionally close the account or leave it open.

Subscriptions

The status of subscriptions for the account of the deleted user are changed to the Default Cancellation State (Pending Cancellation or Cancel).

Requests

The status of requested service options for the account of the deleted user are changed based on the current status of the requested service option, as follows:

• Not submitted phase - The request is deleted.
• Submitted, approval and fulfillment phases plus Pending Resource Assignment and Resource Assigned - The status of the requested service options is set to Cancelled.
• Completed - The status of requested service options is set to the Default Cancellation State (Pending Cancellation or Cancel) if CA Service Accounting is installed, otherwise it is set to Cancelled.
• Pending Cancellation and Cancelled - The current status of the service options does not change.