You typically add a user when a new employee starts working in your organization.
To add a user
The Add A New User window is displayed.
The following fields may require explanation:
Specifies the ID by which CA Service Catalog identifies the user.
The User ID value must be unique.
If CA EEM is configured to use an external directory, after the User ID value is entered, data is auto populated from the external directory data, if applicable.
Specifies the manager for the user being creating. To specify a manager, click the Search (magnifying glass) icon to display the Search Users list and select the user. To clear the field, click the minus icon.
When your organization uses system approval as the approval process, the manager must approve requests submitted by this user. If your organization uses another approval process, the manager may be a required approver, depending on how you configure the approval process.
Specifies the user to whom your requests pending action are delegated automatically when you auto-delegate your own requests pending action. In addition, administrators can auto-delegate other users' requests pending action.
To specify a delegate, click the Search (magnifying glass) icon to display the Search Users list and select the user. To clear the field, click the minus icon.
When you clear this field in your own user profile, your requests pending action stop being auto-delegated and remain in your queue. If you are an administrator, when you clear this field in another user's profile, that user's requests pending action stop being auto-delegated and remain in the user's queue.
Clearing this field does not affect requests pending actions already delegated to previously assigned delegates. Therefore, as a best practice, after clearing this field, instruct the former delegates to handle these requests pending action (for example, approve, reject, or transfer) promptly. Alternatively, as an administrator, you can also handle them yourself or transfer them to other users.
Specifies the users to whom you delegate the use of your catalog, so that these users can create and submit request from your catalog on your behalf. In addition, administrators can delegate the catalog of one user to another user.
This field is valid only if you or another administrator have enabled delegation of catalogs for your business unit.
To specify a delegate, click the Search (magnifying glass) icon to display the Search Users list, select one or more users, and click the Plus sign (+) to save your selections.
To clear the field, click the minus icon.
When you clear this field in your own user profile, your catalog is no longer delegated and your former delegates can no longer create and submit requests on your behalf from your catalog. If you are an administrator, when you clear this field in another user's profile, that user's catalog is no longer delegated and the user's former delegates can no longer create and submit requests on the user's behalf from the user's catalog.
Specifies details about the location for the user.
Note: All CA products using the same MDB share the same location; therefore, use caution when modifying the location.
You can do the following:
A user requires a role in each business unit that the user must log in to. Users can have different roles in different business units, but can have only one role in each business unit.
By default, new users receive the default role for all users; however, administrators can optionally assign a different role.
In addition, users can have different authorization levels in each business unit.
To select the business unit for either the role or authorization level, click the magnifying glass to the left of the Select Business Unit column for either the role or authorization level. Select a business unit from the Search Business Units window by clicking its name.
To change the business unit of the new user, the administrator creating the user requires the Service Delivery (by default, spadmin) or Super Business Unit administrator role. Otherwise, the administrator can create the user but cannot change the new user's business unit.
Select Business Unit - Select a Business Unit, if your role permits. The default business unit is the one that you are currently logged in to.
Select Role - Select one of the following user roles and click the Add Row icon to add the role to the list of roles for the user.
Keep in mind that the relationship between users, roles, and login is important.
(Optional) Select Authorization Level - Select from the list of available authorization levels.
This setting is relevant only if you are using system approval as the approval process.
The user is added.
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