Managing Users and Roles › Relationship Between Users, Roles, and Login

Relationship Between Users, Roles, and Login

Users and roles have the following relationship:

• A typical user belongs to one business unit.
• A user can optionally have different roles in different business units. For example, User A may have an end user role in the Finance business unit and a catalog administrator role in the IT business unit.
• If a user logs in to CA Service Catalog without specifying a business unit, the user receives the default role for all users.
• If an integrating product (such as CA Service Desk Manager or CA APM) other than CA Service Catalog created the user, then the user is not assigned to a role or business unit. Instead, after the user logs in, the user receives the default role for all users.