Administration Guide › Troubleshooting › CA Server Automation Troubleshooting › Software Delivery Adapter Errors

Software Delivery Adapter Errors

Symptom:

When I add a resource in the user interface, I get the following error:

Software Delivery Adapter service not registered for ITCM servername

Solution:

When the CA Software Delivery and the SQL server are installed remotely (not on the manager system), set the Apache service credentials to Administrator. To fix this problem:

1. Change the Apache service credentials to Administrator.
2. Restart the Apache service.

Symptom:

When I provision a Software Delivery server, I get the following error:

Failed to add computer <name>. Error: SDAdapter_addComputer (failed). Failed to add computer to DSM.

Solution:

The most common reason is that you have not configured each CA ITCM instance for management by a single CA Server Automation instance. Another reason is that you may have exceeded the maximum number of connections supported in <asdm>. To fix this problem:

1. Go to Administration tab, Software Delivery servers.
2. Delete all entries for other CA Server Automation instances.
3. Reset IIS and CA ITCM.
4. Restart the caf services on the <asdm> server.
5. Restart the Apache service.
6. Reprovision the server.

   If the problem still exists, contact Customer Support.