Administration Guide › Troubleshooting › CA Server Automation Troubleshooting › Password Changes May Cause Authentication Errors › System User Password Change Causes Blank UI

System User Password Change Causes Blank UI

Symptom:

I cannot see the CA Server Automation user interface after changing the system user password.

Solution:

The user sys_service is created with the Native Security installation. If you change the password for this user, CA Server Automation displays a blank UI and all services do not run. Because the product stores the sys_service credentials, you must change them using the following procedure.

To change the system user credentials

1. Select Start, Program Files, CA, CA Server Automation, CA Server Automation Command Prompt. Run the following command from the CA Server Automation command prompt:

   dpmutil -set -sysuser
   

   You are prompted for the user name and password.

2. Recycle the CAAIPApache and CAIPTomcat services.