Administration Guide › Troubleshooting › CA Server Automation Troubleshooting › Password Changes May Cause Authentication Errors › CA EEM Password Change Causes Authentication Failure

CA EEM Password Change Causes Authentication Failure

Symptom:

When I start CA Server Automation after changing the CA EEM password, the services are not running.

Solution:

If you change the CA EEM administrator password (EiamAdmin), CA Server Automation does not start properly. All services appear to be down. Because the product stores the CA EEM credentials, change them in CA Server Automation using one of the following procedures:

If CA Server Automation is using native security

1. Run dpmutil –set –eiam and specify the new credentials.
2. Verify the system (sys_service) credentials in CA EEM. If they have been changed, run dpmutil –set –sysuser.
3. Recycle the CAAIPApache and CAIPTomcat services.

If CA Server Automation is using Active Directory

1. Run dpmutil –set –sysuser with either the same credentials as in step 1 or another AD user that has CA EEM admin rights.
2. Recycle the CAAIPApache and CAIPTomcat services.

Note: The Apache HTTP Server log file, located at Install_path\Apache\logs\error.log, can confirm proper product startup. If the last entry is “Validating EEM is available,” then there is still a credential problem. Verify that the credentials used with the dpmutil command can be used to log in to the CA EEM user interface. Retry the dpmutil command using valid credentials.