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Compare Systems

The Compare Systems action type compares the current configuration of the target system with a standard snapshot of another system.

The Details section of the action definition contains the following fields:

Target Host Name

Specifies the name of the computer to compare against the standard snapshot. Select one from the drop-down list. Alternatively, you can use automatically generated text or text extracted from event messages.

Source Host Name

Specifies the name of the computer that is the source of the comparison. Select one from the drop-down list.

Standard Snapshots

Specifies the name of the snapshot to use for the comparison. Select one from the drop-down list.

Require Approval

Select to specify that the ticket requires approval by a third party.

Note: CA SDM must be configured to use this option.

Auto close ticket on approval/rejection

Select to close the ticket after it is approved or rejected.

Note: CA SDM must be configured to use this option.

Ticket Types

Select a valid ticket type from the drop-down list. Depending on your configuration, valid types include:

• Default
• Incident
• Problem
• Request

Note: CA SDM must be configured to use this option.

Templates

Specifies the template to use to create a ticket. Select a template from the drop-down list. Depending on the ticket type selected, the form is populated with corresponding values.

Note: CA SDM must be configured to use this option.